User data deletion
Last updated: 19 juin 2026
The French version prevails in case of discrepancy.
This page describes the procedure for deleting your ErQuickS account and personal data. It meets the requirements of Google Play, Apple App Store and Law No. 2010/012 on cybersecurity in Cameroon which recognises the right to erasure of personal data.
1. Your right to deletion
In accordance with data protection principles recognised by Law No. 2010/012 of 21 December 2010 on cybersecurity and cybercrime in Cameroon, and international best practices, you have the right to request deletion of your ErQuickS account and personal data at any time, subject to meeting the eligibility conditions below.
2. Eligibility conditions for deletion
Account deletion is only possible if the following conditions are simultaneously met:
- No pending orders: No order in the following statuses: awaiting confirmation, confirmed, being prepared, being delivered.
- No open dispute: No open dispute file currently being processed that requires your active participation.
If any of these conditions is not met, the app will precisely indicate the blocking items to resolve before proceeding with deletion. Unused loyalty points and cashback balance are permanently forfeited upon account deletion and cannot be recovered.
3. Procedure via the app (recommended)
Follow these steps in the ErQuickS app:
- Open the app and sign in to your account with your phone number.
- Go to your Profile via the 'Profile' tab at the bottom of the screen.
- Open Settings by tapping the gear icon (⚙️) or the 'Settings' button.
- Select 'Delete my account' at the bottom of the Settings page. Carefully read the information displayed.
- Automatic eligibility check — the app automatically checks that the eligibility conditions are met and informs you of the result.
- OTP code confirmation — a 6-digit confirmation code is sent to your phone number via WhatsApp or SMS. Enter this code in the app to definitively confirm your deletion request.
- Deletion scheduled and confirmed — your account is immediately deactivated (you will no longer be able to log in). Definitive and irreversible deletion of your personal data occurs within a maximum of 30 days. A confirmation email will be sent to you if you provided an email address.
4. Email procedure
If you no longer have access to the app (uninstalled, lost phone, unable to log in), you can request deletion of your account and data by email:
- Send an email to: privacy@erquicks.com
- Email subject: ErQuickS account deletion request — [your phone number in international format]
- In the email body, include: your full phone number in international format (+237XXXXXXXXX), the full name associated with your account, and, if available, your registered email address.
- Our team will process your request within a maximum of 30 days from receipt and will send you a confirmation. We may ask you to provide additional proof of identity to confirm who you are before proceeding.
5. What is permanently deleted
| Data | Action | Timeline |
|---|---|---|
| Profile (first name, last name, email, profile photo) | Permanently deleted | Within 30 days |
| Saved delivery addresses | Permanently deleted | Within 30 days |
| Phone number (dissociated from account) | Anonymised then deleted | Within 30 days |
| FCM token (push notifications) | Immediately revoked and deleted | Immediate |
| Notification preferences | Permanently deleted | Within 30 days |
| Active sessions and authentication tokens | Immediately revoked | Immediate |
| Current cart and selections | Permanently deleted | Immediate |
| Browsing history and recommendations | Permanently deleted | Within 30 days |
| Loyalty points and cashback balance | Permanently forfeited (non-refundable) | Immediate |
| Unused coupons and promo codes | Permanently forfeited | Immediate |
| Registered payment methods (Mobile Money numbers) | Permanently deleted | Within 30 days |
6. What is retained (legal obligations)
In accordance with Cameroonian legal obligations and CEMAC zone regulatory requirements, certain data must be retained even after your account deletion. This data is pseudonymised as soon as possible and no longer allows direct identification of the person:
| Retained data | Duration | Legal basis |
|---|---|---|
| Financial transactions (Mobile Money payments, commissions) | 10 years | Cameroonian accounting and tax obligation (General Tax Code) |
| KYC documents (CNI, passport, business document) — Merchants & Drivers | 5 years after end of contractual relationship | BEAC/COBAC due diligence obligation (anti-money laundering and counter-terrorist financing — AML-CFT) |
| Security and audit logs (system actions) | 2 years | Legitimate interest — security / Law No. 2010/012 on cybersecurity |
| Resolved dispute data (documents, decisions, correspondence) | 5 years | Contractual evidence — Cameroonian civil limitation period |
| Transaction traces (order reference, amount, date — pseudonymised) | 10 years | Legal accounting obligation |
This retained data is strictly isolated, access-restricted, and used only in case of tax audit, judicial dispute or legal investigation. It cannot under any circumstances be used for commercial or marketing purposes.
7. Summary timeline
- Account deactivation: Immediate upon validation of the confirmation OTP code. You can no longer log in or place orders.
- Personal data deletion: Within a maximum of 30 calendar days.
- Confirmation: A confirmation email is sent to your registered email address (if available) once deletion is complete.
8. Cancellation of deletion request
Yes, you can cancel your deletion request during a grace period of 7 calendar days from OTP confirmation. To do so, contact privacy@erquicks.com specifying your phone number and your cancellation request. After this 7-day period, the deletion becomes irreversible and no account restoration is possible.
9. Re-registration after deletion
After complete deletion of your account, you may freely re-register on the platform with the same phone number or another number. However, no data from your former account (order history, payment history) can be recovered, as deletion is definitive and irreversible.
10. Contact
For any questions regarding deletion of your data or exercise of your rights:
privacy@erquicks.com
ErQuickS — Yaoundé, Cameroon
In case of non-response or unsatisfactory response within 30 days, you may contact ANTIC (National Agency for Information and Communication Technologies, Cameroon) or the competent courts of Yaoundé.